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This accessibility statement applies to the North Devon Council use of Microsoft Dynamics 365 Customer Engagement – Voice of the Customer for the purposes of consultation.

This service is run by Microsoft but made bespoke for and by North Devon Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you are experiencing accessibility issues with any Microsoft products, we suggest first contacting the Microsoft Disability Answer Desk for advice on using Microsoft products with assistive technology.

If you find any accessibility problems not listed on this page or think we’re not meeting accessibility requirements, contact: Microsoft Disability Answer Desk and

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

North Devon Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

When navigating through Voice of the Customer forms using keyboard in Internet Explorer 11, when focus is shifted to the some yes/no fields such as checkboxes or radio buttons, these fields do not receive focus indication, which may cause problems for some sighted keyboard users. This fails WCAG 2.4.7 Focus Visible (AA). If you are affected by this issue and are having trouble completing one of our forms, please feel free to contact  Microsoft Disability Answer Desk or for support.

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 30/06/2021. It was last reviewed on 30/06/2021.

This website was last tested on 01/04/2018. The test was carried out by Microsoft.