View your Penalty Charge Notice (PCN) details online

You may view your PCN details and evidence gathered by the officers. In order to do this you will need your PCN reference number starting DX and your vehicle registration

View your PCN

How to pay your Penalty Charge Notice

Online - For PCN's with a number starting with 'DX' only

You can make payment for a PCN starting DX on our online payment platform.

Pay your PCN online

By Telephone

You can make credit or debit card payments by phoning the automated payment line on 0300 4560546.

Alternatively you can speak to a customer service agent to make payment on 01271 388279 (Weekdays 9am to 5pm)

By Post

To pay by post, complete the payment slip at the bottom of your Penalty Charge Notice and attach it to a cheque payable to North Devon District Council

Parking Office
North Devon Council 
PO Box 379     
Barnstaple     
EX32 2GR

Please do not send cash in the post.

In Person

Payments by credit/debit card or cheque can be made at our Lynton House office during opening hours (Monday, Wednesday and Friday 9am to 1pm)

Lynton House
Commercial Road,
Barnstaple
EX31 1DG

How to challenge/appeal your PCN

If you believe that the penalty should not be paid and wish to challenge the PCN, you can submit a challenge to this authority. Challenges can only be accepted in writing and cannot be done over the telephone.

Please include all the information you deem necessary to support your appeal.

If challenges are received no later than the last day of the 14 days beginning with the date on which the PCN was served and rejected then the 50% reduced charge stated on the PCN will usually be re-offered for a further period of 14 days.

A challenge will be responded to within 14 days.

Online

Appeal a PCN online

Please note, if the PCN was issued today, you will need to wait until the next day to appeal online.

Email

Email parkingoffice@northdevon.gov.uk 

Post

Post a letter to:

Parking Office
North Devon Council 
PO Box 379     
Barnstaple     
EX32 2GR

Please ensure you supply the PCN reference number starting DX, Vehicle registration number and contact information for a reply to be sent.

What to do if you have lost your PCN

If you have lost your PCN, please contact our Customer Services team on 01271 388279

You will need to provide your vehicle registration number and as much detail as possible in order for us to find your PCN.

Penalty Charge Notice Procedure

The Penalty Charge Notice procedure is set out in the Traffic Management Act 2004 and something the local council has no control over.

For information on the PCN procedure please visit the PATROL website.