Vulnerable residents who need support over Christmas due to Coronavirus are urged to get their requests into the council by this Friday 18 December.

This is to ensure that any help they need can be arranged before the council closes its offices for Christmas on Christmas Eve until Monday 4 January.

Working alongside local community support organisation One Northern Devon and town and parish councils, NDC is continuing to help co-ordinate a range of services for those most who are clinically vulnerable or are self-isolating. This includes:

  • help with grocery orders and deliveries
  • foodbank vouchers
  • collection and delivery of medication
  • transport to medical and hospital appointments using local taxi form Driving Miss Daisy
  • financial support for those in serious hardship
  • friendly ear phonecalls to ease social isolation

Even if the council can't help directly, it will do all it can to point people to the right agency or organisation. Before accessing this support though, residents are urged to turn to families and friends for this support in the first instance as the support relies heavily on a very over-stretched pool of volunteers.

If a child is eligible for free school meals over the Christmas holidays must apply online on the Devon County Council website as soon as possible. This is the quickest and easiest way for eligibility to be assessed and they will get an instant decision.  Alternatively, people can call the DCC education helpline on 0345 155 1019.  To ensure that people receive the free school meals holiday vouchers for this Christmas period, people must apply by Friday 18 December 2020.

Council Leader David Worden says: "It's important that we get all the requests for help in this week so that we can ensure those who need our support have everything they need before we close for Christmas. There will be nobody in the offices after 24 December so if you need help or know anyone that does, please get in touch as soon as possible."

To help people access these services, there is a dedicated phoneline and webform and the council is urging people to ensure that their vulnerable and elderly friends and relatives are aware how to contact the team. The number to call is 01271 388280 and the online form is at my.northdevon.gov.uk/service/Request_for_assistance.