Feedback and complaints
We are focused on delivering the best for our customers and have an aim to establish a reputation as an organisation that delivers excellent service and is truly customer focused.
We welcome your feedback. Sometimes things do go wrong and if this happens, we need you to tell us so we can try and put it rights. We will do this by following our complaints procedure.
We encourage your suggestions and comments as these can help us improve our services and drive positive changes.
We also want to know when our staff have exceeded your expectations. Your compliments will be passed on to ensure our staff member or team are recognised.
To provide feedback or make a complaint, please fill in the online form below.
Alternatively, you can provide feedback to us through the following ways:
- Email customerservices@northdevon.gov.uk
- Telephone our Customer Services Team on 01271 327711 (Typetalk precede 18001)
- Write to us at:
Feedback Team
North Devon Council
PO Box 379
Barnstaple
Devon
EX32 2GR - Visit one of our council offices
We can provide leaflets and forms in alternative languages or formats.
We aim to acknowledge receipt of your feedback within three working days.
What falls outside of our complaint procedure?
We are unable to take anonymous feedback and we have a separate process for appeals against certain council decisions, for example parking fines, planning or benefit decisions or complaints against a councillor.
Read our annual report from the Local Government and Social Care Ombudsman.
