Waste and recycling
Illness among crews may lead to our staffing being reduced at times, so please be patient if your bin and/or recycling is not collected on the usual day. If your bins or recycling are missed, leave it out for 5 working days and we will try our very best to return. If we don't return, we apologise in advance and ask that you take it back in and put it out again on your next scheduled collection instead. Check for direct updates on your address by visiting our Bins and Recycling webpage.
Garden waste collections
We confirm that we are still collecting garden waste as normal.
Bagging used tissues and disposable cloths
If you are unwell, please follow the Department of Environment, Food and Rural Affairs' (DEFRA) guidelines to protect yourself and others - including our waste collection crews:
- Double bag any used tissues and disposable cloth
- Keep the bag separate from 'normal' waste
- If you are self-isolating, place the bag in another room
- After 72 hours place the double bagged waste outside in your black bin/bag
If tissues are not bagged our crews will have to leave your bin without emptying it, to protect themselves from the threat of Coronavirus.