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We may be able to provide an assisted collection to you if there are no able-bodied people over 16 years of age living in your property. This means that our waste and recycling crews will collect your bins, bags and boxes from an agreed place if you are unable to place them on the kerbside.

Please call our customer services team on 01271 374776 to make an application for an assisted collection.

Please note, we will ask you to provide some evidence of why you would like an assisted collection, such as:

  • Proof of disability
  • Copy of Blue Badge
  • Disability benefit documentation
  • A letter from your Doctor

Assisted collections for green wheelie bins

If you think that you will need an assisted collection for your green wheelie bin garden waste collection, please contact our Customer Services Team on 01271 374776 before buying the permit. The team will be able to advise if an assisted collection is possible, we are unable to guarantee we will be able to collect via the assisted collection service without discussing it with you first.