Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. We’ve tried to create a site which doesn’t get in the way when you change these settings

For advice on changing settings, check out the BBC’s accessibility pages.

You can choose your operating system (eg. Windows), your Browser (eg. Internet Explorer) and the problem you’re trying to fix. You’ll then get lots of relevant advice on accessibility settings.

Contacting us


If you have any problems using the site, we’d really like to know. We’ll try and sort it out quickly and offer you advice.

You can use our comment on a web page form at the bottom of each page, our contact web team form or contact us by phone / minicom (see below).

Phone and TypeTalk - Text Relay

You can contact us via Phone or TypeTalk (Text Relay)

Face to face at a One Stop Shop

A list of One Stop Shops is available on this site.

Each shop has:

  • Wheelchair/pram access and specially lowered desks
  • Mini-loop facilities
  • BT's "language line" through which on request we can book an appointment to contact an interpreter for customers whose first language is not English
  • We can provide leaflets and forms in alternative languages or formats

Home visiting

We can arrange for someone to call at your home if you need this service. However, our resources are limited so we give priority to home visits for our customers who are elderly, infirm, disabled or housebound.

If you need a home visit, please telephone us on 01271 388260, or email us on You will need to tell us the purpose of the visit and why you cannot come into our office.

What we’ve done

Plain English

We try to write in plain English and avoid jargon. If you don’t understand something, please let us know

Heading structures

The site uses simple heading structures which should make it easier to navigate, especially for people who use screen readers.

Web standards

We try our best to comply with code standards (eg. CSS and HTML) and W3C WAI guidelines

Alternative formats

How to get information in other formats

Government web standards

The standards our web content must follow