North Devon Council has recently switched to virtual parking permits. Below you can find answers to your questions about what this means for you.

How can I apply for a virtual car park permit?

To register for an account please go to https://permits.paysmarti.co.uk/acct/northdevon/

How will this improve the system of parking permits in North Devon?

The new system will allow people to apply for a permit 24/7 and receive their virtual permit instantly. They will no longer need to wait for a paper permit to arrive in the post for them to display in their car. 

Do I need to change my permit now?

No, paper permits can continue to be displayed until they expire.

What happens if I change my vehicle and need to change my paper permit?

Use the online application on the council’s parking page and upload any supporting documentation. Your new vehicle will be instantly covered with a virtual permit. You will not need to return your paper permit.

How many vehicles can I have on one permit?

You can have up to two vehicle registrations on one permit. If there is more than one vehicle on a permit, you will need to log on and switch to which vehicle is parked.

Will the council update its electronic systems for renewing permits?

Yes. The new system will be much easier and quicker to use for everyone.

Why are you changing this system?

The old system has become obsolete and we needed to find an alternative

What are the benefits of changing to a virtual system?

Online permits will bring benefits, such as renewal reminder emails, and the introduction of a new one month-long stay parking permit which allows for more flexibility. The digital system will allow the council’s enforcement team to digitally check if cars have a valid permit without the need to see one on display, which will improve parking administration and enforcement processes. It will also have the environmental benefit of reducing the need to provide paper permits. People no longer need to display permits in their vehicles, which could be lost, stolen or damaged, and it removes the inconvenience of waiting for a new permit to arrive in the post when applying for a permit for the first time, renewing an existing permit or registering a new vehicle

What about people who don’t have access to the internet?

This will be quicker and easier for the majority of people. However, we will ensure that people who do not have access to the internet receive all the assistance they need. Our Customer services team can guide new users through the system. 

How will Civil Enforcement Officers know who has a parking permit and who hasn’t?

Civil Enforcement Officers will use a handheld device with recognition software to link permit-holders to the number plate of their car.