North Devon Council is only responsible for parking enforcement in council-owned car parks (off-street). Devon County Council is responsible for on-street parking enforcement.
What is a PCN?
A penalty charge notice is issued for breaking parking rules in one of our car parks, such as failing to display a valid ticket or parking across two spaces. Sometimes people call a PCN a parking fine, or parking ticket.
Make sure you check the information boards in our car parks so that you don't get caught out.
How much do I have to pay?
The amount you have to pay is on your PCN. However, if you pay within 14 days then there is a discount.
How do I pay?
The quickest and easiest way to pay is online.
You can pay more than one parking fine online. You will have to enter the unique number on each of the penalty charge notices with the amount and "add to list".
You can also pay over the phone, by cheque (write your PCN number on the back and post it to our offices), or in person at one of our offices.
What happens if I don't pay?
If you don't pay within 14 days you will have to pay the full amount. If you still don't pay after 28 days we will send you a Notice to Owner (NtO). This gives you another 28 days to pay or make representations, after which we will issue a charge certificate. This means that the charge will increase and be sent on to the County Court, where a court registration fee will also be charged. If it is still not paid, the Courts will issue a Warrant of Control to a bailiff for recovery of the full amount. The bailiff will also add a further charge to the amount you already owe.
How do I challenge a parking PCN?
You can make an informal challenge online or write to the parking team at the address on the PCN within the specified deadline. It's worth viewing your PCN online first, so that you can see photos of your vehicle when the PCN was issued and then decide whether you still want to challenge it.
You can't make an informal challenge if you have already received a Notice to Owner - instead you may make representations (see below).
What happens next?
If your informal challenge is accepted you won't have to pay anything. If we reject the challenge, we’ll write to you and tell you how to pay or how to follow the appeals process (see ‘Want to appeal?’ below).
Please note that the 50 percent reduction for payment within 14 days may be lost if your informal challenge is received too late.
Received a Notice to Owner - NtO?
If you haven’t paid your penalty charge or made representations within 28 days, an NtO will be posted out to the registered keeper of the vehicle or vehicle owner.
At this stage you can make representations online or in writing to the parking team, naming one of the reasons listed in the grounds on which representations can be made. They must be received within 28 days of the date on which the NtO was served.
What happens next?
Your representations will be investigated and we will write to you to let you know the outcome within 56 days of receiving it.
Accepted reasons for representations:
- The alleged contravention did not occur
- I was not the owner/keeper of the vehicle at the time of the contravention
- The vehicle was stolen or taken without my consent
- We are a hire firm, and can provide evidence that the hirer signed an appropriate liability form
- The penalty charge exceeded the relevant amount
- There has been a procedural impropriety by the enforcement authority
- The traffic order is invalid
- I have paid the fine either in full or the appropriate discount
- (Regulation 10 PCN only) - There was no PCN notice on vehicle and the enforcement officer was not prevented from serving the PCN
- Other grounds
Want to appeal?
If we reject your representations and you still wish to dispute the PCN, you can appeal to the independent Traffic Penalty Tribunal (TPT)
Details of how to do this are also printed on the rejection letter sent out to you.