How to rent

Download a copy of 'How to rent' from GOV.UK for a checklist and information on:

  • what to look out for before renting
  • living in a rented home
  • what happens at the end of a tenancy
  • what to do if things go wrong

Redress if things go wrong

Your first step is always to make a complaint direct to your letting agent or property manager. The letting agent should resolve your dispute within eight weeks. If they do not, you can complain to your letting agent's redress scheme.

From 1 October 2014, all letting agents are required to be a member of one of three government-approved letting agency redress schemes. Letting agent redress schemes provide a free, independent service for resolving disputes between letting agents and their customers.

The decision made by a letting agency redress scheme is binding on all parties.

The letting agency has to comply with any orders to put something right, pay you compensation, or pay a fine.

Useful information

  • 'How to rent a safe home' provides information on what to look out for in the property you are renting to ensure that it is safe to live in. It also explains your landlord’s obligations and what you can do if the landlord does not comply
  • Condensation, damp and mould
  • Electrical Safety First - provides information for tenants about electrical safety and staying safe in a rented home