We understand there are times when you may feel unhappy with our services, or you may want to make a suggestion about how we can improve.

If you have feedback, please be aware you should normally contact us within 12 months of when you first knew about the issue. If you leave it any later, we may not be able to help.

Give us your feedback

If you do not want to use our online form, you can contact us through the following alternative ways:

We can provide leaflets and forms in alternative languages or formats.

Complaints

By complaining, you give us the opportunity to put things right and review the way we do things in future.

We have trained investigation officers in each service, who will deal with your complaint. They will aim to send you an acknowledgement within three working days of receipt and tell you when a full response will be made. Our aim is for this to be within 15 working days.

We will do this by following the council’s complaints procedure.

Compliments

Your compliments let us know when you are happy with our services. They help us to see what we are doing well and how we can improve other services. We pass your compliments to the appropriate department or staff member and where requested we will acknowledge your feedback.

Comments and suggestions

Your comments and suggestions give us ideas on how we can improve services, save money or provide information to you. These can be any aspect of the services we provide. We pass your comments and suggestions to the appropriate department or staff member and where requested we will acknowledge your feedback.