Workers on a low income who need to stay at home and self-isolate may be entitled to a payment of £500 through the Test and Trace Support Payment scheme.

Apply for a Test and Trace Support Payment

Who can apply?

You can apply for a self-isolation payment if you are aged 16 or over and you:

  • you have been told to self-isolate by NHS Test and Trace on or after 28 September – either because you have tested positive or you have been in close contact with someone who has
  • you have been given an 8-digit reference number provided by NHS Test and Trace
  • live in North Devon district
  • have a job or are self-employed
  • are unable to work from home and will lose income as a result

You also need to be currently receiving one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • income-based Employment and Support Allowance
  • income-based Jobseeker’s Allowance
  • income support
  • housing benefit
  • pension credit

You must also agree to comply with the notification from NHS test and trace and self-isolate.

Discretionary payments

You may be eligible for a £500 discretionary payment if you do not currently receive any of the benefits mentioned above but you meet all the other eligibility criteria, and:

  • you are able to demonstrate that you will suffer financial hardship by having to self-isolate

You must also agree to comply with the notification from NHS test and trace and self-isolate.

What information do I need before I start my application?

Please ensure that you have the below information available before starting the application:

  • your National Insurance number
  • your 8-character NHS Test and Trace Account ID
  • your most recent bank statement, wage slip or proof of self-employment

You will not be able to complete the form without these details and will need to upload the evidence in order for the claim to go through.

How much is the payment?

You may be supported by a lump sum payment of £500

How do I get in touch with you if I have any queries?

You can either mail testandtracesupportpayment@northdevon.gov.uk or call us on 01271 388877.

Will this payment be taxed?

This payment will be subject to income tax. It will not be subject to National Insurance contributions.

How long will this be in place for?

The scheme will run until 31 January 2021.

Can I claim this payment more than once?

Yes, if you are told to self-isolate on more than one occasion between 28 September 2020 and 31 January 2021 you can claim for each time.

Can I claim this payment on behalf of my family members? 

Applications are for one person only and any further applications within the same household must be made by each individual.

When did this come into force?

These changes came into effect on 28 September 2020, alongside the legal duty to self-isolate.

What are the penalties for not self-isolating?

As well as new support measures, from 28 September, you could also be fined if you do not stay at home and self-isolate following a positive test result for COVID-19. Or if you are contacted by NHS Test and Trace and instructed to self-isolate because you are a contact of someone who has had a positive test result.

From this date, if you test positive for COVID-19, it will also be an offence to knowingly provide false information about your close contacts to NHS Test and Trace.

Failure to comply with these requirements may result in a fine of up to £10,000.