The government has produced a leaflet (Information for the bereaved - 23 April) with information to help bereaved families, friends or next of kin make important decisions during this national emergency and explains the next steps, answers some of the questions you may have and provides advice about the extra help and support that is available. The leaflet is available on their websiteThe Cornwall Bereavement Network also has lots of useful information on their website to help at this time.


The North Devon Crematorium has introduced some measures to minimise the risk of infection from the COVID-19 virus and to ensure maximum service availability.

The Government has just issued advice regarding services at ‘places of worship’ which comes into place from 4th July. Although it is designed to cover all settings, including many which are very old and with limited facilities, it does apply to this Crematorium which has meant existing provisions have been reviewed.

The advice suggests a limit of 30 attendees (mourners).

As a result, from Monday 6th July the number of mourners that can attend will reduce slightly to 30.

Any services already booked that have concerns about the loss of 3 mourner capacity should contact the crematorium manager, Mark Drummond.

Telephone: 01271 345431

Mourner Numbers

  • Mourner numbers will be limited to to 30
  • The restriction on relationship to the deceased will also be removed

Double length-services

  • May now be booked

Book of Remembrance

  • The book of Remembrance room will be opened to permit viewing 9am – 4pm 7-days a week
  • The flower facility will remain closed

Additionally, from Monday 22 June:


  • All webcast options (including the currently free basic webcast) will be chargeable at the normal cost

The following measures will remain:

  • one extremely clinically vulnerable mourner may also attend the service as part of the 30 as above and view from the Rowan Chapel viewing room. This must be arranged with the funeral director. In these cases individuals must consider the risks and whether they would be better to use the free webcast option through the funeral director
  • 2-metre social distancing
  • following a risk assessment, singing will still be allowed
  • stopping coffin bearing which will be replaced with a hydraulic trolley
  • no touching of coffin by mourners/committal doors closed on committal/flowers removed by bearers after service
  • removing hymn books and playing hymns from a television screen
  • closing the chapel doors straight after committal to prevent touching of the coffin at the end of the service
  • removing some seating to allow chairs to be spread further apart
  • asking people to leave paperwork in a postbox rather than come into the office or even better, scan and email it back
  • prohibiting anyone self-isolating, or who has a cough, fever or shortness of breath from entering any of the buildings
  • people aged 70 or older are advised to stay at home as much as possible and, if they do go out, to take particular care to minimise contact with others outside of their household.
  • cleaning of the chapel after every service
  • the Rowan Chapel toilets are open but restricted to times when services are taking place
  • office facilities remain closed to public visitors (except for ashes collection), but where appropriate outside garden appointments/ashes burials are resuming.

Crematorium gardens are open 

We are pleased to announce that the grounds at the crematorium are open for those who wish to visit to pay their respects. This follows changes to government legislation on 22 April which removed the legal requirement to close crematorium grounds except for funerals.


The main vehicle access gates to both Marlborough Road and Bear Street cemeteries are closed until further notice. However, pedestrian access will remain open at both cemeteries. The gates will only open for burial services. We realise that this may be inconvenient for some people but it has been done to discourage those with underlying health issues and the over 70's from leaving their home and exposing themselves to the virus. 

Please follow the government advice about social distancing if you visit the crematorium or a cemetery.