Commercial waste is generated by commercial businesses, comprising of recyclable and non-recyclable materials.

Non-recyclable or residual waste collected in the district is currently taken to Brynsworthy Waste Transfer Station for further disposal. Dry recyclable materials collected in the district is currently taken to a number of UK processors.

Collection frequency

We can provide a regular waste and recycling collection service to commercial premises and establishments but we will charge for this service.

We offer weekly, fortnightly, monthly or seasonal collections, whenever is most convenient for the business, as our operations allow. 

Collection day and time

We will notify customers of their collection days and of any required   changes to accommodate the Christmas period.  We will aim to make all collections between 7am and 4pm. In exceptional circumstances, such as severe weather conditions or council vehicle breakdowns, this may vary.

We reserve the right to change the collection schedule for operational reasons. We will give customers adequate advance notice of any changes ie. a minimum of 2 weeks’ notice.

If a commercial property has domestic accommodation within, or attached to it, the property receives collections as per domestic residences.

Bin allocation

We will supply businesses with the appropriate receptacle to suit their needs, such as:

  • blue bags, for small amounts of commercial rubbish
  • wheelie bins, available in various sizes from 360 litre up to 1,100 litres
  • labels to stick on cardboard - this can be stored in a wheelie bin, separate to commercial residual waste, or with the cardboard bundled together (by tape we supply)

It is the customer’s responsibility to keep the container(s) in a clean condition after emptying.

We will only collect from containers that we have provided.

Container overloading

Overloading containers can cause damage to our vehicles, cause manual handling injuries and have an environmental impact.  For this reason, we ask that customers take care to avoid overloading commercial waste containers.

It is a customer’s responsibility to reduce the weight of the bin before we will empty it.

Contaminated containers

We may not empty containers at the time of collection, if we detect contamination. In this case, a sticker will be placed on the container informing the customer.

We require the contaminant to be removed before being re-presented again for us to collect.

Where we do not empty a wheelie bin we will place a sticker on the bin requesting the removal of any incorrect material and asking for this to be disposed of. The collection will be on the next scheduled date.

Trapped waste

We empty commercial waste bins mechanically into our refuse collection vehicles; any refuse trapped or frozen in the wheelie bin that does not fall out, is the responsibility of the customer. They should loosen this and our collection crew will empty it during the next scheduled collection.

Bins left out

We reserve the right to remove, without prior notice, commercial waste bins that are reported as left out on a public highway on non-collection days. There will be a fee for re-delivery.

Side waste/closed lid

We define ‘side waste’ as additional waste material placed for our collection which does not fit into the commercial bin, or has waste left on top or at the side of a commercial waste container.

We define a ‘closed lid’ as a lid of a commercial bin, which can be fully closed.

We will only collect commercial waste contained within the container, with the container lid fully closed and will not collect waste left outside the container, whether on the ground or on top, except in exceptional circumstances eg. missed collection over 5 working days, parked cars affecting several properties.

Our collection crews will leave a sticker on an emptied bin on the first two occasions when the wheelie bin lid will not close. On a third occasion the bin will not be emptied and a red sticker will be placed on the bin. 

We will resume our collection service on the next scheduled date if the lid is closed. Where this process fails to resolve the issue, we will visit in order to identify any particular problems associated with the household.

Missed collections

 We will return within five working days for any valid missed collections that the householder has reported. 

If we fail to return within five working days we will allow side waste.

Enforcement

Our Enforcement Officers can request to see a copy of a business’s current and up-to-date Trade Waste/Duty of Care Agreement which the business must produce. Failure to produce, or have one, can result in us issuing a FPN.

Our officers can visit businesses, free of charge, to make a waste assessment and offer advice.