We now charge for all bulky goods collections. These charges are subject to change and are kept updated on our website. Items that are large, heavy or unusual will be classed as non-standard item and attract a higher charge dependent on the size/weight of the item.
We will collect items that can be safely carried on a trolley, by one person (up to a maximum of 40kg).
Our standard charges are as follows:
- up to two items - £15.91
- up to three items - £23.34
- up to four items - £30.77
- any exceptionally large items - please obtain a quotation
To book a bulky waste collection, please contact our Waste and Recycling Team on 01271 374776.
Your item(s) must be placed on the kerbside of the property by 7am ready for collection. If you can’t get the item(s) to your kerbside, please ensure that the item(s) is/are clearly visible and accessible from the kerbside without any obstruction. All items must be empty and cleaned thoroughly. If the driver feels that they are unable to collect an item due to health and safety risks such as containing food, general or hazardous waste or it hasn’t been put in an accessible place, we will not collect the item. We’ll leave a note to explain why it cannot be collected. We will not return for your item(s) and you will not be refunded.
We can only collect items that are classified as household waste. We are unable to collect commercial units or anything containing ammonia.
If we miss your collection, we will return within 5 working days so please leave your item presented kerbside, however it must not cause an obstruction.
Cancelling a bulky waste collection
If you wish to cancel your collection you can cancel up until midday the working day before the date of collection otherwise you will not be refunded for this collection.
Please inform us at the time of booking whether one or two people will be needed to carry your standard item
Armchair /recliner chair
Three-piece suite (counts as three items)
Bed frame and mattress (please cover mattress with something waterproof)
Chest of drawers
Table/table and chair set (up to four chairs) - additional pair of chairs counts as one additional item)
Wardrobe - 1 to 2 doors counts as one item (taken whole), 3 or more doors counts as two items (taken whole)
Standard size cooker (not a Range, Aga or Rayburn cookers)
Internal doors (not glazed)
Domestic fridge / freezer / fridge-freezer - please state at the time of booking if it is an American style appliance.
Fridge must connect by mains plug (not pipes or 12v battery)
Stereo with pair of speakers
Rug (must be rolled and tied) - please state the size of the rug at the time of booking
Blind/ Curtain pole
Suitcase (must be empty)
Washing machine/washer dryer
Exercise equipment (excluding weights)
Lawn mower (not ride-on)
Play equipment (flat-packed)
Standard sized fence panel
Chargeable non-standard items
External door (not glazed)
Carpet per room (rolled up and tied)
Bathroom furniture, such as bath (metal or porcelain baths broken into pieces), toilet (plus cistern), sink - in this instance, the first item will be charged at £30, additional bathroom furniture will be £5 each
|£40 items||Flat-packed shed (maximum size 8ft by 6ft)|
Items we can't collect
- commercial fridge/freezer
- commercial ovens
- boilers/ oil and oil tanks
- glazed doors/ greenhouses/ glass/ mirrors/ windows
- hazardous waste
- night storage heaters
- radiators (larger than 5ft by 2ft)
- range/aga cookers
- ride-on lawn mowers
- sheds (larger than 8ft by 6ft)
If you have large amounts of cardboard that can't fit into your brown reusable bag, please contact us to arrange a free bulky waste collection.
We can take up to 20 large flattened boxes. However, if you place out more or they are not flattened, these will not be collected. This is because we need to ensure we have enough room on our vehicles to complete other bulky waste collections booked for that day.
Cardboard is collected in an open backed vehicle, therefore it must be secured by string or tape. Please ensure you do this before leaving your cardboard out for collection.
Assisted special or bulky waste collections
Householders who are entitled to an assisted collection for their waste can also request an assisted bulky waste collection. However, we are unable to enter a property.
Some charity shops will take goods that can be reused. Please check with them direct to see if they will accept your item. Additionally, the following charities may also collect goods free of charge where they can be reused:
- Refurnish Barnstaple Project 01271 324000
- North Devon Hospice Barnstaple 01271 327827
- Refurnish South Molton Project 01769 573657
- TLC in Ilfracombe 01271 866315
There are also free online services, such as Freegle, where you can advertise unwanted items.
Devon County Council also operates several recycling centres across North Devon, which may take your bulky items.